In any case you experience network issue, you are encourage to provide MTR output for us to have big picture of your network path.
Bi-directional MTR provide preliminary information especially packet lost on each hop.
You are required to provide at least 200 packets MTR output without resolve to DNS name.
If you're are on Windows OS, you can always download WinMTR here.
If you are on Linux distro, you can always install by running following:
yum install mtr (CentOS / REHL)
apt-get install mtr (Ubuntu / Debian)
Run following after installation:
mtr -n -r -c 200 destination.IP.address
eg.
mtr -n -r -c 200 10.11.11.13
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